Ottawa chooses two 911 telecommunicators of the year

There’s usually one 911 telecommunicator of the year in Ottawa. This year, the anonymous votes by the department’s staff produced two.

Stacey Fuentes has had the job for nine years. City Commissioner James Less says Fuentes always goes the extra mile and takes on new tasks. She credits police officer Brian Sember, who died of an illness over the weekend, for keeping all the telecommunicators on their toes.

Less says the other telecommunicator of the year, Chandler Koepke, trains new hires with compassion and patience. She agrees the job is one of the most stressful for one where a person can stay seated all day. She told WCMY, she works on a great team.

Less says the comments about Fuentes and Koepke came from the coworkers who voted for them.

The interview with Chandler Koepke:
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The interview with Stacey Fuentes:
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The telecommunicators at Ottawa City Hall on April 5, 2022 for the annual Telecommunicators recognition